Refund policy

 

Return Policy:

We want you to be completely satisfied with your purchase from Twin Veil. If for any reason you're not, we're here to help!

Please Note: ***Due to hygenic reasons, all undercaps, matching hijab sets, and accessories are final sale due to hygienic purposes. This means that no returns, exchanges or refunds can be accommodated.***

Below applies to any seperate hijab purchases:

Easy Returns:

  • You have 14 days from the date of purchase to initiate a return.
  • To be eligible for a return, the item must be unused and in the same condition that you received it, with all tags attached.

How to Initiate a Return:

  1. Contact our Customer Service team at twinveil@outlook.com to initiate a return.
  2. Clearly write the order number and reason for return to help us better serve you.
  3. Once the return is approved,  please ship the item back to us using a trackable shipping service. The customer is responsible for all shipping costs.

**Do not ship any packages to us without approval first. We are not responsible for any packages sent without speaking to us first.

Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment minus any shipping fees.

Exchanges:

  • We currently do not offer exchanges. If you need a different item, please initiate a return for the unwanted item and place a new order.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance. This does not happen often due to our rigorous quality control measures.

Final Sale Items:

  • Final sale items are non-refundable and cannot be returned.

We aim to make the return process as easy as possible because your satisfaction is our priority. If you have any questions or concerns, please don't hesitate to reach out to our Customer Service team. Thank you for choosing Twin Veil!